Privacy Policy

1. Introduction and Comprehensive Framework

Welcome to Menudoor, India’s premier digital restaurant directory. This Privacy Policy is a legally binding document that outlines our rigorous standards for data protection and transparency.

At Menudoor, we understand that your privacy is the foundation of your trust. We have built this platform to be a transparent window into the culinary world, opening the door for millions of users to discover food without compromising their personal security.

This policy describes the types of information we may collect from you or that you may provide when you visit the website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time; your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates as we continue to expand our services across the nation.

2. The Scope of Information Collection

Menudoor collects several types of information from and about users of our Website, including:

A. Personally Identifiable Information (PII)

While browsing Menudoor is generally anonymous, we may collect PII when you voluntarily provide it to us. This includes:

• Contact Details: Name, email address, and telephone number when you submit a query, report an error in a menu, or sign up for our newsletter.
• Account Information: If in the future we implement user profiles, we will collect credentials used to secure your access.
• Restaurant Representative Data: If you are a restaurant owner, we collect detailed business identification, including owner names, official business registration links, and verified contact numbers to ensure the "door" to your business is represented accurately.

B. Non-Personal and Technical Data

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Usage Details: Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Device Information: Information about your computer or mobile device and internet connection, including your IP address, operating system, and browser type.
• Search Patterns: We track which cuisines, cities, and specific areas are most searched for. This allows us to understand where the demand for new restaurant information is highest.

3. Detailed Cookie and Tracking Technology Policy

Our Website uses "cookies" and other tracking technologies to enhance your experience. A cookie is a small file placed on the hard drive of your computer.

• Essential Cookies: These are necessary for the website to function, such as remembering which city you have selected so that every time you refresh, the restaurants right next door to you remain visible.
• Performance and Analytics Cookies: We utilize third-party services like Google Analytics to help us understand how visitors interact with the Website. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
• Targeting and Advertising Cookies: While Menudoor does not currently run third-party ads that track you across the web, we may use cookies to show you featured restaurant listings within our own platform based on your previous searches.

Managing Cookies: You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website.

4. How We Use Your Information (The "360-Degree" View)

We use information that we collect about you or that you provide to us, including any personal information:

• To Present Our Website: To ensure that content from our Website is presented in the most effective manner for you and for your computer or mobile device.
• To Provide Information: To provide you with information about restaurants, menus, and culinary services that you request from us or which we feel may interest you based on your location.
• To Improve Our Platform: To notify you about changes to our Website or any services we offer or provide though it.
• For Business Owners: To allow restaurant owners to manage their presence on Menudoor, update their menus, and ensure that their digital door is always open to potential customers with the correct information.
• Statistical Analysis: To compile aggregate data about site traffic and site interactions so that we can offer better site experiences and tools in the future.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.

• Service Providers: We may disclose personal information that we collect or you provide as described in this privacy policy to contractors, service providers, and other third parties we use to support our business (such as cloud hosting or analytics providers).
• Legal Compliance: We may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• Business Transfers: If Menudoor is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

6. Data Security and Integrity Protocols

The security of your information is a top priority at Menudoor. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

• Encryption: All data exchanged between the Website and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
• Internal Access: Access to personal data is strictly limited to Menudoor employees who need the information to perform a specific job function.
• No Financial Liability: Because Menudoor does not process orders, payments, or deliveries, we do not store sensitive financial data like credit card numbers or UPI handles. This significantly reduces the risk profile of our database.

7. User Choices and Control

We strive to provide you with choices regarding the personal information you provide to us.

• Tracking Technologies: You can set your browser to refuse all or some browser cookies.
• Promotion from the Company: If you do not wish to have your email address used by the Company to promote our own or third parties' products or services, you can opt-out by clicking "unsubscribe" in the emails we send.
• Accessing and Correcting Your Information: You can review and change your personal information by logging into the Website and visiting your account profile page (if applicable) or by sending us an email to request access to, correct, or delete any personal information that you have provided to us.

8. Third-Party Websites and External Content

Users may find advertising or other content on our Website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties.

External Links: We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Website.

Independent Policies: Browsing and interaction on any other website, including websites which have a link to our Website, is subject to that website's own terms and policies. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

9. Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information immediately.

10. Compliance and Ethical Standards

Menudoor is an Indian entity that operates with a strong commitment to user privacy and data protection. We follow applicable Indian data protection requirements and generally accepted best practices for digital platforms.

Menudoor is committed to protecting user privacy and maintaining high ethical standards in handling personal data. We follow the principles of data minimization, purpose limitation, and storage limitation.

• Data Minimization: We collect only the minimum information necessary to provide our services.
• Purpose Limitation: Collected data is used solely to improve search experience and food discovery on Menudoor.
• Storage Limitation: Personal data is retained only for as long as required to deliver our services.

By adhering to these standards, Menudoor aims to maintain a safe, transparent, and trusted platform for both food lovers and restaurant owners across India.

11. Disclaimer Regarding Restaurant Accuracy

While we strive to bring the most accurate menus right to your digital door, Menudoor does not guarantee the 100% accuracy of the prices, ingredients, or availability listed. Menus are provided for informational purposes only. Any discrepancy between the menu shown on Menudoor and the actual menu at the restaurant is a matter between the user and the restaurant. We do not assume liability for any errors or omissions in the content provided by third-party establishments.

12. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes as we continue to evolve.